General Terms of Service

This General Terms of Service governs the manner in which SevenM Technologies Private Limited provides services from its mailwink platform to customers (each, a "User") of www.mailwink.com ("Site"). This terms of service applies to the Sites and all products and services offered by SevenM Technologies Private Limited through this site.

Refunds Policy
SevenM Technologies Private Limited collects payments from individuals (each, a “User”) through its website mailwink.com and manage.mailwink.com (“Sites”). Such payments are collected as subscription fees for using SevenM's servers as a Webmail Server to send & receive emails via domains purchased either from SevenM or third-party providers.
Since the payments such collected are subscription fees, it is clear that the Users are willing to pay and that SevenM shall follow a no-refunds policy on all payments received, in part or full.

Shipping Policy
There is no physical delivery of the product/service since the payments such collected are subscription fees against Email Services. Confirmation of payment collected online shall be sent immediately to the Users via SMS & Email thus marking the delivery of the product/services.

General Terms of Service:
mailwink is a very affordable business email service which gives your business a professional & 'big-company' image by getting an email that is branded with your company's domain name (yourname@yourbrand.com) & look-and-feel.

- As compared to free email solutions, you benefit from our advanced email technology that gives you the least latency and industry-best uptime, scalability and reliability. You can add email accounts as and when your team grows while keping your costs in check.

- You can send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc. We have tutorials on how you can configure different email clients to send/receive emails. Our solution supports the SMTP, POP3 & IMAP protocols.

- To access the web interface, you can use the default webmail URL: https://app.mailwink.com.

- If you wish to customize the webmail URL, you can use the Custom Domain Mapping feature from inside the Admin Panel to white-label it with your own domain name, logo & themes. Once on the log in page, you can login with your email address and the corresponding password.

- Your email can be accessed using any Smart Phone or Tablet by configuring it in a mail app of your choice with the SMTP/IMAP settings provided during account creation. Mails can also be accessed via our webmail interface which is responsive & fits to all screen sizes. Each email account comes with 15 GB dedicated space for your mails, contact & calendars.

- You can upgrade space for one or more email accounts as and when required by paying additional charges. The charges are Rs. 15 per GB of space (GST extra) and shall be valid for 365 days from the date of purchase for that email account.

- You can use an existing domain with mailwink. You just need to update your MX records from inside your domain management section at your domain service provider.

- You can transfer to mailwink. We have a data migration service that lets you transfer your emails from your existing service provider to us without having to worry about data loss. Please note that this is a one-time paid service & prices would depend upon the number of email accounts you are trying to transfer.

- You can add & manage email accounts for more than one domain from inside your Admin panel.

- The mailwink mail server send limit is 500 emails per day per domain. This means that a domain may send 500 emails each day through the mailwink server either from the webmail interface or from a remote email client. This limit can be raised for customers with large number of email accounts. Such limits are not applicable for local (same-domain) deliveries.

- The file attachment limit is 30 MB.

- We take a zero tolerance stance against sending of unsolicited email, bulk emailing, and spam. "Safe lists", purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

- While signing up, please select 'I want to book a new Domain Name' option and add 5 or more users to your cart. The system shall automatically subtract your domain price to zero. At this moment, we are offering free domains on '.co.in', '.com', '.firm.in', '.gen.in', '.in', '.ind.in', '.in.net', '.net.in' & '.org.in' domain extensions only for a period of 1 year only.

- We do offer discounts via our time-to-time coupon codes. We also offer discounts to customers willing to purchase large quantities of email accounts. For volume discounts, please contact us.

Contacting Us
If you have any questions about this General Terms of Service, the practices of this site, or your dealings with this site, please contact us at:

SevenM Technologies Private Limited
SevenM Technologies Private Limited
508, 5th Floor, Saltee Plaza
Kolkata 700080, India
+91 33 4001 0000
support@sevenm.in